Culinary & Nutrition Services
Patient dining, retail food service, and the integration of registered dietitians with the interdisciplinary care team are critical components of the overall patient experience.
Patient Dining and Room Service
At Forefront, we are committed to elevating patient dining experiences by offering high-end options, including on-demand or room service dining. Research indicates that such tailored dining experiences not only enhance patient satisfaction, but also contribute to improved oral intake and physical outcomes.
Key components of our approach include:
Customized Dining Options | Our culinary team is dedicated to crafting delicious, freshly prepared meals that cater to individual tastes and dietary needs. With our on-demand and room service dining options, patients have the flexibility to enjoy meals at their convenience, promoting a sense of control and well-being.
Focus on Health and Satisfaction | We understand the integral role nutrition plays in patient recovery and satisfaction. By offering healthy food choices, we strive to enhance both the quality of life and the quality of care provided to patients.
Flexible Service Models | Recognizing the diverse needs of our patient population, we offer multiple dining service options, ranging from room service to all-day dining. This ensures that each patient receives personalized and responsive care that aligns with their unique preferences and requirements.
Specialty Care
Despite serving vital roles in society, organizations catering to the needs of vulnerable populations, such as Behavioral Health, Addiction Treatment, MRDD, Adolescent and Youth, Hospice, and others, often find themselves overlooked when it comes to tailored culinary and support services. Generic, one-size-fits-all programs frequently miss the mark in meeting their specialized requirements.
At Forefront, we recognize the unique challenges these organizations face and the importance of personalized solutions. Our approach involves crafting specific programs designed to align seamlessly with the distinct needs of each population under care.
We understand that individuals with varying levels of care require nuanced dietary and nutrition plans. Diets are not merely about sustenance but play a pivotal role in both physical and mental well-being, especially during the end-of-life stage. Research indicates that proper nutrition can enhance cognitive functioning, alleviate physical ailments, and even mitigate the severity of mental illnesses and their symptoms. Moreover, food can provide solace and comfort for those in palliative care or hospice settings.
With our tailored programs, we aim to optimize the nutritional support provided to each individual, ensuring their holistic health and comfort are prioritized at every stage of care.
Retail Dining
Our approach is rooted in research, which highlights that incorporating healthy food choices in retail areas enhances satisfaction among both visitors and staff members.
Key components of our approach include:
Health and Convenience | Our retail solutions encompass everything from convenience markets to bespoke food destinations, all designed with a focus on health, wellness, variety, and sustainability. We understand the importance of providing options that cater to diverse dietary preferences and lifestyles.
Enhanced Dining Experience | By creating restaurant and market-style dining options, we not only elevate the dining experience but also boost retail dining revenue. Our tailored solutions are crafted to meet the evolving needs and expectations of our clientele, ensuring that every visit is a delightful and satisfying experience.
Relaxing and Flexible Environments | Our retail spaces serve as havens where both staff and visitors can escape from the stresses of their days. Whether it’s a quick bite on the go or a leisurely meal enjoyed in a tranquil setting, we strive to create environments that promote relaxation and rejuvenation.
Environmental Services
We recognize the fundamental importance of visible and aseptic cleaning in fostering patient satisfaction and preventing infections.
Our professional EVS management plays a pivotal role in cultivating a healing environment and upholding infection prevention standards. A pristine facility not only enhances patient satisfaction, but also boosts associate engagement and strengthens your brand reputation.
Our infection prevention-focused EVS program is designed to safeguard the lives of your patients, mitigate healthcare-associated infections (HAIs), reduce hospital readmissions, and protect your reimbursement.
We understand that your hospital’s image is paramount in satisfying patients, visitors, and staff. That’s why we strategically allocate critical service resources to clean patient care, sterile, high-profile, and public areas. This approach not only drives HCAHPS scores but also improves clinical outcomes, increases associate and staff engagement, and elevates your brand.
Our proven Forefront playbook is built on documented best practices aligned with Centers for Disease Control and Prevention (CDC) guidelines. We ensure that our associates are rigorously trained and certified in the most effective cleaning methods, complemented by hospitality training and service recovery scripting.
Infection Prevention
Providing solutions to your comprehensive IP needs.
Our approach includes initial training, continuing education, resources to address emerging needs, science and evidence-based cleaning practices and disinfection protocols to reduce HAI’s, enhance resident safety, and help lower the cost of care.
Our Processes and Procedures That Reduce the Spread of Infections
Visibly and Aseptically Clean High-Touch Surfaces | We prioritize cleaning surfaces that matter most for infection prevention.
Hand Hygiene Compliance and Training | Ensuring adherence to the highest standards of hand hygiene through rigorous training.
Compliant QAPI Program | Our Quality Assessment and Performance Improvement (QAPI) program incorporates ATP testing and fluorescent gel marking for thorough assessment and improvement. ATP testing is a rapid method to measure the presence of organic residues on surfaces. Forefront uses ATP testing devices to validate the effectiveness of cleaning procedures on various surfaces, ensuring that cleanliness standards are met.
Xenex® UV Disinfection Robot Technology | Harnessing cutting-edge technology forefficient and thorough disinfection. This technology significantly reduces the number ofpathogens that survive liquid chemical cleaning and augments current cleaning to remove human error. It is the only FDA authorized UV device for use in healthcare spaces.
Dedicated Epidemiology and Infection Prevention Team | A specialized team focused on preventing and managing infections.
Best-in-Class Equipment/Supplies | Utilizing top-notch equipment and supplies to deliver excellence in every aspect.
Laundry & Linen
Laundry and Linen Services are essential for patient care, satisfaction, and infection prevention in healthcare. Healthcare textiles, including sheets, towels, bed pads, washcloths, bedspreads, and blankets, are central to every patient’s experience. Unlike interactions with healthcare professionals, contact with textiles is universal.
Our process guarantees pristine cleanliness, softness, and infection control, enhancing patient satisfaction and safety.
Facility Management
Our comprehensive facilities management program ensures a secure, comfortable, and compliant environment, safeguarding your community’s facility against rising costs, service disruptions, and resident dissatisfaction.
Key components of our approach include:
Professional Management | Our expert team delivers meticulous oversight and strategic planning to optimize facility operations.
Management Systems and Integrated Software | Leveraging cutting-edge technology, we employ integrated software solutions to streamline processes and enhance efficiency.
Preventative / Corrective / Predictive Maintenance | Through a proactive approach, we implement preventative, corrective, and predictive maintenance protocols, minimizing downtime and prolonging the lifespan of critical assets.
Regulatory Compliance and Accreditation Preparedness | Stay ahead of regulatory requirements and accreditation standards with our rigorous compliance strategies and meticulous preparation.
Preservation of Capital | We prioritize the preservation of your capital investments by implementing cost-effective solutions and proactive maintenance practices.
Contact us for a personalized consultation so we can understand your business goals and challenges and craft a customized, successful solution for you.
